My Blog

Knowledge Base Help Desk Support System on Cloud

1-click AWS Deployment    1-click Azure Deployment

Overview

Knowledge Base Helpdesk Support System is a portal with modern and professional design having all the features and functionality one needs for a knowledge base website that allows your customers and clients to help themselves.

Knowledge Base Help Desk Support System on Cloud runs on Amazon Web Services (AWS) and Azure and Knowledge Base Help Desk Support System offers all-in-one help desk ticketing system to support your customers faster and better on cloud.

Cognosys provides hardened and ready to run images of Knowledge Base Help Desk Support System on all public cloud i.e. AWS marketplace and Azure.

suporte

This assures to keep their target audience informed about their product, company or industry. This type of website allows website owners to make commonly asked questions accessible. Nonetheless, this knowledge base/wiki/FAQ type of portal has flexible and great design, benefiting both customers and site administrators. It boasts plenty of engaging features, facilitating the creation of an amazing web page allowing you to give your readers or customers instant answers with the built-in live search feature. This portal also helps your customers support themselves by giving them resources to help them quickly and accurately solve their issues.

Knowledge Base Help Desk Support System on Cloud for AWS -Windows

 

 

Features

Major Features of Knowledge Base Help Desk Support System

  • Responsive Design
  • Simple and easy to use
  • Sidebar widgets
  • Live Search
  • Works across all major browsers and devices
  • Support ticket system

Azure

Installation Instructions  for Windows :

Note: How to find PublicDNS in Azure

Step 1. RDP Connection: To connect to the operating system, connect to virtual machine using following RDP credentials-

Hostname: PublicDNS / IP of machine
Default Port : 3389
Username: Your chosen Username when you created the machine ( For example: Azureuser)
Password: Your Chosen Password when you created the machine ( How to reset the password if you do not remember it)

Database Login Details :

  • MYSQL Username : root
  • MYSQL Password : Passw@rd123

Step 2. Once the Virtual Machine starts, follow the given intructions on Welcome Wizard.

3.

A) Application URL : Access the application via a browser at http://PublicDNS/wp-admin

B) Steps to access the  Admin Panel:

  • To login to Knowledge Base Help Desk Support System Administrative Panel, you need to open your browser and navigate to http://PublicDNS/wp-admin
  • Enter username and password in the given fields and click on the“Login”button to access the Admin Panel.
  • After successful login to the Admin Panel, you will get access to the Knowledge Base Help Desk Support System.

Step 4. Click on ‘Deployment’ button to run the installer file.

Step 5. Once you run the installer file, fill all the required details to create database and press ‘Test Connection’ button to check if the script can connect to the database.

Step 6. You’ll get a pop up box confirming you that the server is detected and the script has successfully managed to connect to the database.

Note:- If you get a ‘Fail’ remark then it implies that new database is created. If you get a ‘Success’ remark then it implies that previous database alreday exists and proceeding further shall overwrite the database. For further instructions, follow the advice under ‘Common connection issues’ or contact your ‘Hosting Provider’.

Step 7. Before proceeding, you need to check the box to confirm thay you have read all the warnings and notices and then further click ‘Run Deployment’. You’ll get a warning reminding you that any data existing in the database will be overwritten (so cross-check again if you have entered the name of your new database and not an existing one!) which you can click OK to.

Step 8. Once above step is done you will then see the system starting to deploy the files. If you get an error, try re-uploading your archive file in case it became corrupt during the file transfer.

Step 9. After installation, click on “Save Permalinks” button and then login by given credentials. Then just click on “Save changes” button to proceed further.

Step 10. Close Permalinks window and click on Test Site Button to browse your site.

Step 11. After all above is done, you’ll be presented with a page showing you the old and new Path and URL settings for your site. You have the opportunity to change your page title here and create a new admin user if you wish to.

 

 

Videos

Knowledge Base Help Desk Support System on Cloud

Related Posts