nService provides a state machine workflow engine with states, actions and action forms. A team sets up a service. Users request it. Technicians take a series of actions on the request by filling out a series of forms. The actions move a request from start to finish through multiple states.
nService is an easy to use and powerful help desk and enterprise service management software product. It runs on Windows and Windows Azure as a website. End users come to the site to submit service requests and check their status. Service technicians use the site to list, assign, respond to, resolve and close service requests. nService provides a state machine workflow engine. You can define states and actions that move requests among the states. You can use the form designer to build clean and focused forms for different actions. These capabilities enable all departments in your organization, including IT, customer support, facility management etc., to offer their services and track their work assignments on a nService website. In addition to the powerful workflow engine, nService provides email integration, report builder, knowledge base, asset management, service billing, service level agreement, Active Directory integration and more. This free edition allows one concurrent technician and unlimited end users. Technicians are users who can respond to service requests. There is no limit on the number of users or technicians that you can create and store in the database.
Cognosys provides hardened and ready to run images of nService on all public cloud ( AWS marketplace and Azure).
Deploy your nService securely on cloud i.e. AWS marketplace and Azure with Reliable Services offered by Cognosys at one-click with easy written and video tutorials.
Secured nService on Windows 2012 R2
nService on Cloud for Aws-windows
nService on Cloud for Azure-windows
Features
Major Features of nService
1. Requests are centralized. Content and knowledge can be shared with the group and requesters. Requests are structured. There are many fields such as assigned to, status, resolution due. They can be used to search and display requests more easily. 2. Easy to use and rich in features. Provides true workflow capability. Users take actions to move request between states. Different services can have different workflow with different forms and actions. 3. All departments, including IT, customer service, professional service, development, facility management, accounting and HR, can publish their services on the same website, presenting a unified website to not only the employees but also to the external customers. Management can see what is being worked on throughout the entire enterprise More Features
Self-help portal for end users to submit service requests / work orders and check their status
Website for technicians and managers to list, assign and record work done on the service requests
Integration with your email system for importing emails and sending notification emails
Service billing, service level agreements (SLA) and contract management
Support for multiple services with different users, technicians, forms, workflow and notification rules
Asset management and linking service requests to assets to keep track of asset service history
Group based security and integration with Active Directory
Knowledge base, forums and product catalog management
Powerful reporting tool for building tabular, matrix and chart reports
Connect to virtual machine using following RDP credentials:
Hostname: PublicDNS / IP of machine
Port : 3389
Username: Your chosen username when you created the machine ( For example: Azureuser) Password : Your Chosen Password when you created the machine ( How to reset the password if you do not remember)
Step 2) Database Login Details:
Username : sa || Password : Passw@rd123
Note: Please change the password immediately after the first login.
Step 3) Application URL: Access the application via a browser at http://PublicDNS/nservice
User Name: Azureuser
Password: Passw@rd123
Step 4) Other Information:
1.Default installation path: will be in your web root folder “C:\inetpub\wwwroot\nservice”
2.Default ports:
Windows Machines: RDP Port – 3389
Http: 80
Https: 443
Sql ports: By default these are not open on Public Endpoints. Internally Sql server: 1433.
Configure custom inbound and outbound rules using this link
The below screen appears after successful deployment of the image.
For local MySQL root password, please use the temporary password generated automatically during image creation as shown above.
i) Please connect to Remote Desktop as given in step 2 to ensure stack is properly configured and DB is initialized.
ii) You can use MySQL server instance as localhost, username root and password as shown above.
If you have closed the deployment page you can also get the MySQL root password from VM Details “Custom metadata” Section.
