Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. It is part of the Microsoft Dynamics family of business applications.

Installation of Dynamic CRM

Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook. Besides Internet Explorer the Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12.
The current version of Microsoft Dynamics CRM is 2015 with over 40,000 customers.

Major Features of  Dynamics CRM

• Personalize customer experiences
• Create proactive experiences
• Make customer engagement predictive.
• Collaboration gets better with Office 365 Groups enhancements
• Manage project-based sales
• Project-based contracts.
• Project planning.
• Resource management.
• Time and expenses.