SecureAnyCloud
Deployment guide

helpdesk ITSM

Overview

This page is the entry point for the SecureAnyCloud Hardened MeshCentral & Helpdesk and Project Management AMIs listing on AWS Marketplace. The listing is a single product that offers several applications and releases as separate software versions. Subscribe once, choose the version you want from the Software version list at launch, and open its guide for the full setup and connection walk-through.

What you get with every version:

  • An image built by SecureAnyCloud on a fully patched base, with the latest security updates applied when the image is built
  • Secure defaults: administrator passwords, database credentials and application secrets are generated uniquely on the first boot of each instance, so no default login exists and no two instances share a secret
  • Hourly pricing per EC2 instance type, the same for every version in this listing
  • A recommended instance type of m5.large

How to pick a version

  • Open the listing on AWS Marketplace, choose View purchase options, then choose Subscribe. One subscription covers every product and release in the listing, and the free trial starts with it.
  • When the subscription is active, choose Launch your software.
  • Choose One-click launch from AWS Marketplace, or Launch from EC2 Console for full control. In Version, choose the product and release you want. Each version is named <product> <release> on <operating system> - <date>, for example django-helpdesk 2.6.1 on Ubuntu 24.04 - YYYY-MM-DD. The date is when that version was added to the listing.
  • Choose your Region and an instance type (m5.large is recommended), your EC2 key pair, and a security group that opens the ports listed in the product's guide. Then choose Launch.
  • After launch, open the product's guide for first login.

You can run several products from the same subscription. Launch one instance per product, each from its own software version.

The listing contains these versions, newest release first:

  • django-helpdesk: 2.6.1 on Ubuntu 24.04
  • DomainMOD: 4.23.0 on Ubuntu 24.04
  • Ergo: 2.19.1 on Ubuntu 24.04
  • Frappe Helpdesk: 1.31.1 on Ubuntu 24.04
  • FreeScout: 1.8.250 on Ubuntu 24.04
  • GLPI: 11.0.12 on Ubuntu 24.04
  • Homebox: 0.27.0 on Ubuntu 24.04
  • Incus: 7.6 on Ubuntu 24.04
  • InvenTree: 1.7.0 on Ubuntu 24.04
  • ITFlow: 26.11.3 on Ubuntu 24.04
  • Kanboard: 1.2.57 on Ubuntu 24.04
  • Kitsu: 1.1.1 on Ubuntu 24.04
  • MeshCentral: 1.3.1 on Ubuntu 24.04
  • OCS Inventory NG: 2.12.6 on Ubuntu 24.04
  • OpenProject: 17.9.6 on Ubuntu 24.04
  • ProjeQtOr: 13.1.1 on Ubuntu 24.04
  • Redmine: 6.1.6 on Ubuntu 24.04
  • Request Tracker: 6.0.4 on Ubuntu 24.04
  • Semaphore UI: 2.19.17 on Ubuntu 24.04
  • Snipe-IT: 8.8.3 on Ubuntu 24.04
  • Waltz: 1.84.0 on Ubuntu 24.04
  • Warracker: 1.0.2 on Ubuntu 24.04
  • ZenTao Project Management: 22.7 on Ubuntu 24.04

Security model

Every version in this listing follows the same model:

  • No default login. Administrator passwords, database passwords and application secrets are generated on the first boot of each instance and written to a root-only file. No two instances share a secret.
  • Only the documented ports. Each guide lists the ports the product needs. Open only those in your security group.
  • Backing services on localhost. Databases and caches listen on 127.0.0.1 only. Never open database ports (3306, 5432, 6379) to the internet.
  • Patched base. The operating system is fully patched when the image is built.
  • HTTPS on first boot for DomainMOD 4.23.0 on Ubuntu 24.04, Frappe Helpdesk 1.31.1 on Ubuntu 24.04, FreeScout 1.8.250 on Ubuntu 24.04, GLPI 11.0.12 on Ubuntu 24.04, Homebox 0.27.0 on Ubuntu 24.04, ITFlow 26.11.3 on Ubuntu 24.04, Incus 7.6 on Ubuntu 24.04, InvenTree 1.7.0 on Ubuntu 24.04, Kanboard 1.2.57 on Ubuntu 24.04, Kitsu 1.1.1 on Ubuntu 24.04, MeshCentral 1.3.1 on Ubuntu 24.04, OCS Inventory NG 2.12.6 on Ubuntu 24.04, OpenProject 17.9.6 on Ubuntu 24.04, ProjeQtOr 13.1.1 on Ubuntu 24.04, Redmine 6.1.6 on Ubuntu 24.04, Request Tracker 6.0.4 on Ubuntu 24.04, Semaphore UI 2.19.17 on Ubuntu 24.04, Snipe-IT 8.8.3 on Ubuntu 24.04, Waltz 1.84.0 on Ubuntu 24.04, Warracker 1.0.2 on Ubuntu 24.04, ZenTao Project Management 22.7 on Ubuntu 24.04 and django-helpdesk 2.6.1 on Ubuntu 24.04. These versions serve HTTPS with a per-instance certificate from first boot. The other versions serve HTTP, and their guides show how to add a certificate on the instance or behind an Application Load Balancer with AWS Certificate Manager.
  • TLS on first boot for Ergo 2.19.1 on Ubuntu 24.04. This version encrypts client connections with its own protocol over TLS (not HTTPS), using a per-instance certificate from first boot. Its guide gives the port and explains how to trust the certificate.

Choose your product

Every product in the version list above runs on Ubuntu 24.04 and has its own deployment guide. Pick the product you launched, and follow its guide for first login and configuration.

How to tell which version you launched

The EC2 console shows the version you chose in the instance's launch record (AMI name and description), and your AWS Marketplace subscription shows it too. On the instance, the login message after SSH names the product and its credentials file. Then open the matching product guide for the rest of the walk-through.

Support

SecureAnyCloud provides 24/7 support for every version in this listing through the AWS Marketplace support channel. Raise a ticket in the Marketplace console or email sales@secureanycloud.com.

All product and company names are trademarks or registered trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them.

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