Cognosys Inc. virtual machine images are fully configured for all application stacks.

Knowledge Base Helpdesk Support System is a portal with modern and professional design having all the features and functionality one needs for a knowledge base website that allows your customers and clients to help themselves

How to access the Knowledge Base Helpdesk Support System Stack?

Step 1. Download RDC from AWS/Azure Panel and connect RDP with valid Credential.

Step 2. Open the stack from IIS.

Step 3.  To access the  Admin Panel, navigate to http://PublicDNS/wp-admin, enter your administrator username and password, and click Log In.

AWS Default application login information ( Note: Please change to avoid unauthorized access.)

  • User Name: superadmin
  • Password: superadmin@123

 

Azure Default application login information ( Note: Please change to avoid unauthorized access.)

  • User Name: superadmin
  • Password: superadmin@123

 

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Step 4: After successful login user will get Knowledge Base Helpdesk Support System Home Page.

 

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Step 5. Deploy Files and Database

 

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Step 6. Update Files and Database

 

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Step 7. Test Site

 

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KNOWLEDGE BASE HELPDESK SUPPORT SYSTEM : ADMINISTRATOR PANEL